Refunds and Corrections
Last updated: 8 September 2026 · My Hero Storybooks
The short version
You see and approve the book before anything is printed. If we get something wrong, we fix it free. Mistakes in the details you typed and approved are not eligible for a refund or a free correction — so please check the spelling of the name carefully before approving.
Our mistake — we fix it free
If the delivered book differs from the proof you approved (a production error on our side), or the artwork does not match what you approved, we will correct and redeliver the book free of charge.
Damaged, misprinted or lost
If the printed book arrives damaged or misprinted, or is lost in transit, we will reprint and reship it free of charge, or refund you. Photos of the damage help us resolve it faster.
A mistake in the details you sent
Your book is created exactly from the details you enter — the name, the choices, the dedication — and from the preview you approve before printing. Errors in information you provided and approved (for example a misspelled name) are not eligible for a refund or a free correction. If it happens, write to us anyway and we will see what is possible.
Before the proof is approved
Nothing goes to print without your approval. Up to that moment you can cancel the order for a full refund.
Digital edition
Because each digital book is made to order and personalized, we do not refund it once we have started making it — except where the law says otherwise, where it does not work as described and we cannot fix it, or where we cannot deliver a corrected book after our own error.
The 14-day right to cancel, and when it does not apply
If you are a consumer in the European Union, the European Economic Area, the United Kingdom or North Macedonia, distance-selling law normally gives you 14 days to cancel an order without giving a reason. Two exceptions apply to what we sell, and we set them out here rather than burying them, because you agree to them at checkout.
Personalized goods
Every book is made to your specification: your child's name, the way the story addresses them, their appearance, your dedication. Goods made to a consumer's specification and clearly personalized are excluded from the 14-day right. That exclusion applies from the moment we begin making your book.
You still keep everything on this page: if we get it wrong, we fix it free, and until you approve the proof you can cancel for a full refund.
Digital edition
For the PDF edition the 14-day right ends as soon as delivery begins — but only if you asked for it to begin immediately and acknowledged that you were giving up the right. That is the checkbox at checkout. Without it, you keep the full 14 days.
Printed edition
The printed book is a personalized good, so the 14-day right does not apply to it either. It does not need to: nothing is printed until you have seen the complete book and approved it, and until that moment you can cancel and be refunded in full.
If you want to cancel anyway
Write to us at hello@myherostorybooks.com with your order number. If your book has not started, we refund in full, exception or no exception.
How to cancel, if the right applies to you
Email hello@myherostorybooks.com within 14 days of the day your order was confirmed (for the printed book, within 14 days of the day it arrives). Say clearly that you are cancelling and give your order number. You can copy this if you like:
I hereby give notice that I withdraw from my contract for the following order: [order number], ordered on [date], received on [date]. Name: [your name]. Address: [your address]. Date: [today].
We refund within 14 days of receiving that message, to the same card you paid with. For a printed book that has already been sent, we refund once it comes back to us or you show us it has been sent.
Your two-year guarantee
Separately from anything on this page, EU, EEA and UK law gives you a two-year guarantee on the printed book: if it turns out to be faulty — pages falling out, ink smudged, binding failing — you can ask us to repair or replace it free, and if we cannot, to reduce the price or refund you. The same applies to the PDF if it does not work as described.
This is your right by law. Nothing on this page shortens it, and it costs you nothing to use it. Just write to us.
Your statutory rights
Nothing in this policy limits the rights you have under the consumer law of your country. Where that law gives you more than this page does, that law wins.
How to reach us
Write to hello@myherostorybooks.com with your order number, or reply to your order confirmation email. We respond within 2 business days.
TermsPrivacyRefunds and correctionsDeliveryPayment and securityHome